The Product
Bone is an order app for Bone coffee shop in UAE, aiming to facilitate delivery of drinks in a quick and convenient way.
Bone targets customers such as busy officer worker and young people who need a quick drink but do not have time to make themselves one.
Project duration
August 2021 to Octorber 2021
The Problem
Office workers and young people who do not have time to prepare drinks. They also need to be able to order in large quantities easily.
The Role
UX designer designing an app for Bone from conception to delivery
The Goal
Design an app for Bone that allows users to easily order, with scheduled delivery and group order functions.
Responsibilities
Conducting interviews, paper and digital wireframing prototyping, conducting usability studies, accounting for accessibility, and iterrating on designs.
Empathy map
Say
“I want a clear trackung of my order. I got a number when waiting but that annoyed me. I didn’t know what people were doing with my order”
“I don’t have time to wait in line, I prefer getting a coffee before going to work”.
“A large orders I place for my client and colleagues are sometimes incorrect”
Think
Order for colleagues is a way to connect with people. A quick pre order in the morning helps me save time for my children
People want diferent customization it’s hard to follow their order
Does
Wait in line every morning in a local coffee shop
Collect order from colleague
Has difficilty collectiong orders from different people
Feed
Frustrated when waiting
Nervous about the time to get to work
Confused when collect order
pesona
Sara Ali
| Age | 35 |
| Education | Law degree |
| Hometown | Riyadh - Saudi Arabia |
| Family | Married |
| Occupation | Lawyer |
“I am a busy woman in the morning who needs a quick scheduled and easy group order because her colleagues wants different drinks with customization”
To give the best care for their children
To become more sociable and get promotion
To Balance between advocating for their clients and taking care of their family
To getting a convenient day schedule with minimalized activities
“I rarely have a breakfast. I want to have a simple booking and notify me when i take my time for my children. Don’t want to open my phone continuously to check.”
I don’t have time to wait in line, I prefer getting a coffee before going to work”
A large order colleagues are sometimes incorrect
user flow
Add multiple drinks in an order, check out and go to tracking steps
Typography - Color pallete
icons - compoMent
